Last update: April 1, 2024
These Terms of Use & Conditions (“Terms”) are an agreement between you (herein sometimes referred to as “you,” the “Customer” or “User”) and Sttark Group, Inc., formerly known as Frontier Label, Inc. (herein sometimes referred to as “Sttark,” the “Company,” the “business,” “us,” or “we”). These Terms describe the services we may provide to you, the basic rules that govern your use of Sttark services and/or products, and other aspects of our business relationship. These Terms are so important that we cannot provide our products and/or services to you unless you agree to be bound by them. By using our “Services” (including, without limitation, such actions as interacting with our website, setting up an account, or placing an order with us), you unconditionally agree to these Terms. If you don’t agree to these Terms, you must immediately discontinue your use of our Services (but we’d hate to see you go!). If you have questions or concerns about these Terms, please reach out to us. We’re happy to help.
We periodically update these Terms. Your use of the Sttark Services following any such change constitutes your unconditional agreement to follow and be bound by these Terms, as amended. For this reason, we encourage you to review these Terms whenever you use this site, utilize Stark Services, access your Sttark account, or place a Sttark order.
To be eligible to access and use the Sttark Services, you unconditionally make the representations and warranties described below. Furthermore, you acknowledge that Sttark is relying upon the accuracy and completeness of your representations and warranties and would not otherwise be willing to provide you with the Services. Therefore, you hereby agree to indemnify, defend and hold harmless Sttark and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits or liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners due to any inaccuracies or breaches of said representations and warranties.
1. You are at least 13 years old;
2. You are not currently restricted by Sttark, any third party, or any law enforcement agency or other governmental agency from accessing or using the Sttark Services and are not otherwise restricted from having or creating an account with us;
3. You have the full power and authority to enter into these Terms and the Privacy Policy, and doing so will not violate any other agreement to which you are a party or to which you are otherwise bound;
4. You shall not violate or in any way infringe on any rights of Sttark or a third party, including the intellectual property rights of Sttark or any such third party;
5. You shall provide accurate, current, and complete information for registration and to update such information to keep it accurate, current and complete;
6. You shall abide by all applicable laws and regulations and shall only use Sttark Services for lawful purposes.
By using the Sttark Services, you acknowledge that you meet all the requirements listed above and that you won’t use the Sttark Services in a way that violates any laws or regulations, or the rights of any third parties.
Sttark reserves the right to suspend or terminate your account at any time, including if any information provided for registration is determined to be inaccurate, not current, or incomplete.
Since we don’t know the inner workings of your organization or the nature of your personal relationships, we decide who owns an account based on the contact and profile information listed for that account as well as the content in that account. In cases where differing contact and profile information are present, or we are unable to reasonably determine ownership, we reserve the right to require you to resolve the matter through proper channels outside of Sttark, to cancel said account, or to exercise any other remedy, in our sole discretion.
You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you are solely responsible for any activities or actions under your account, whether or not you have authorized such activities or actions. You agree not to request access to or information about an account that is not yours, and you’ll resolve any account-related disputes directly with the other party. You agree not to use an account that is registered to another User without express written permission from that User. You agree to immediately notify Sttark of any unauthorized use of your account or if you suspect that the security of your password or your account has been compromised.
If you use Sttark Services to submit requests for or on behalf of a third party, you are responsible for any errors or inaccuracies in the information provided in connection with such use and you agree to indemnify, defend and hold harmless Starrk and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners in connection with such errors or inaccuracies. In addition, you must inform the third party of all Terms applicable to the Sttark Services and you shall be responsible for said third party’s breach or non-compliance with the Terms.
Each User using Sttark Services for or on behalf of a third party agrees to indemnify, defend and hold harmless Starrk and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners relating to the third party’s or the User’s failure to fulfill any of its obligations as described above. The User is directly responsible for any request or order submitted, including related fees, charges, and performance obligations.
All prices and amounts shown on this site are in U.S. Dollars (USD) unless otherwise noted. If a User submits a request on the site to purchase printing products, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We will not start working on an order until we receive the full payment.
If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.
Prices for printing products, design services, or other services are subject to change at any time at the sole discretion of Sttark.
Sttark charges sales tax to orders shipped within the states of Arizona, Georgia, Illinois, Indiana, New Jersey, and South Carolina unless you are exempt from sales taxes. If you are exempt from sales taxes, please mail, email, or fax us your sales tax exemption certificate.
Artwork Guidelines: Please submit your artwork according to our graphic specifications. Our Prepress team will check all artwork to ensure it is saved to the correct dimensions and specifications; provided, however, we shall not be responsible for any errors related to artwork, information or other specifications you provide.
Note: If changes need to be made to your artwork to meet these specifications, you will be notified and asked to submit artwork that meets our print guidelines. We will also offer you the option of having our Design Team make adjustments for you at an additional cost, which varies based on the adjustments needed. If you select our team to make adjustments for you, you agree to add a digital proof to your label/carton order to ensure the changes meet your specifications.
Design Orders: If the Design Team determines that the complexity of the artwork adjustments exceeds the scope of the design order, you will be notified and required to pay the difference for the new design service before we begin working on the order.
There are (2) artwork revision rounds per order, included with all design services. If you exceed the (2) included revision rounds, you may be charged an additional cost for each extra revision round for your order.
Physical Samples: Please do not send us any physical “one-of-a-kind” prints or artwork. Although we take every precaution to safeguard your materials, we are not responsible for the loss or damage of images, artwork, or physical samples.
Copyrighted Materials: By submitting the artwork to Sttark, you certify that you have the right to use the image(s) and/or icons in your artwork files. The owner of a copyright has the EXCLUSIVE right to reproduce the work in copies or phonograms. Sttark reserves the right to ask customers to provide proof of their license to copy and sell the copyrighted material by printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, permission is still required from the author. We will refuse an order, which, in our opinion, may be illegal in nature or an infringement on the rights of any third party.
Font Costs: You are responsible for the cost associated with any font license purchase we make on your behalf. You will incur this cost if you request a specific font to complete your design order and the font is not available for commercial use by Sttark. You will be notified of the font license purchase cost before the Design Team completes the order.
Graphic/Inappropriate Content: You agree that you will NOT upload any artwork files consisting of material that is not suitable for children to view or any material that could give rise to any civil or criminal liability under applicable law. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
FDA Guidelines/Regulatory Information: You agree that the information you provide us for all design services is accurate and in compliance with all laws and regulations, including, without limitation, any FDA or government regulations for your product. The Design Team may, but shall in no way be required to, make suggestions based on research of legal or FDA/governmental guidelines when making adjustments to your artwork. Notwithstanding the foregoing, it is your full responsibility to review the artwork to ensure that your design complies with all laws and regulations, including, without limitation, any FDA or government regulations for your product. You hereby agree to indemnify, defend and hold harmless Starrk and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners in connection with the information, designs or other material you provide us.
If you request adjustments made to your design that do not follow the suggestion of what the Design Team has found to be appropriate or otherwise in compliance with any such laws and regulations, including, without limitation, FDA/governmental regulations and guidance, you will be required to either (1) provide evidence that the change complies with such laws or regulations, OR (2) provide a written statement that you are requesting the Design Team to proceed with the design services as requested, and that you acknowledge that such design services may not be in compliance with applicable laws and regulations, including, without limitation, FDA/governmental regulations and guidance, and that you agree to indemnify, defend and hold harmless Starrk and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners in connection with the requested design services.
Overprinting: Any artwork received with overprinting turned on may not print correctly (as viewed in editing software) when using HP ElectroInk Technology and is not Sttark’s responsibility. The Customer is responsible for ensuring all overprinting is turned off in their artwork files and shall remain liable to pay Sttark for all charges as well as all Services provided.
Sttark is not liable for, and hereby disclaims in full, any errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleed, Grammar, Damaged Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size if Sttark did not make any changes on customer files.
If Sttark makes artwork adjustments to your design, we will check for the items above when completing the order. Ultimately, it is the customer’s sole responsibility to thoroughly review their designs during the proofing process to identify any errors and notify Sttark if additional changes are needed. If the Customer fails to notify Sttark of any errors during the proofing process, then such errors shall be the sole responsibility of the Customer.
Sttark provides printing products, design services, and other services; provided, however, Sttark hereby disclaims any liability for infringement the product/packaging may cause or for any content that the Customer provides or fails to provide for an order.
You hereby agree to indemnify, defend and hold harmless Starrk and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners with respect to a design or information provided by You or your members, managers, officers, directors, shareholders, equity owners, employees or agents.
We die-cut all labels and cartons we produce. As is the industry standard, the die-cut might drift up to 1/16″ in each direction; a total deviation of up to 1/8″. For this reason, we require all artwork submitted to include 1/16” of bleed in each direction and for all printed elements contained in the artwork to be within a safe zone of 1/16th inside the cut line on all sides.
Customers are responsible for customization costs when their order requires a custom die (dies other than what are listed in our stock die list). When a customer orders a non-stock die, the customer acknowledges that the fee charged to them is a charge for order customization, not a die purchasing fee. The ordered die is not the property of the customer; the die is the property of Sttark.
Please download and review your digital PDF proof carefully to ensure that your labels or cartons print exactly as you envisioned. We advise that you:
1. Review all notes from our Prepress or Design team on your proof.
2. Review all copy for any spelling errors, giving particular attention to names, contact information, product weight, etc.
3. Review order specifications (label or carton size, material, etc.).
Your approval of your final proof confirms you have read all notes, reviewed your artwork and order specs, and accept that your labels/cartons will print as shown.
Orders with a digital or printed proof will not be sent to press without your approval, so please reply as quickly as possible. Failure to do so can delay the processing of your order. You can approve or disapprove your proof via the email link sent to you or on your customer account page on our site.
If you do not purchase any proof, you forfeit any right to refuse an order upon delivery from Sttark for any reason related to quality, resolution, color, size, or shape. You also forfeit any right for a proof copy of your final product before production (digital PDF or printed).
If you do not purchase a printed proof, you forfeit any right to refuse an order upon delivery from Sttark for any reason related to quality, resolution, or color of printing.
If a digital proof is ordered and changes need to be made, we will include 5 proof revisions at no additional charge. After the 5th proof version, each subsequent digital proof will be charged an additional fee.
If a printed proof is ordered and changes need to be made, and the customer requires an updated press proof, an additional proof charge will apply.
If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.
We print all of our labels and cartons with process builds on G7 calibrated presses to give you color consistency from order to order.
We can print Pantone colors using CMYK builds from the Solid+Coated and Uncoated books. Just select any Pantone from the Solid+Coated book (for gloss finish) or the Solid+Uncoated book (for matte finish/no laminate) and be sure to apply it to your artwork files. You will need to ensure the Pantone® color is included in your artwork file to have that Pantone® color printed.
We do not print Pantone® spot colors. Any spot color will be approximated based on the Pantone® Solid Coated/Uncoated guides for the best match.
If you are concerned about color or color builds on your labels or cartons, please choose a press-printed proof with your order.
Processing time starts when the order is placed with a daily cut-off time of 10:00 am ET.
Our standard processing time starts at approximately 3 business days and may be longer depending upon our production capacity and other outside factors. An Expedited upgrade reduces the processing time by approximately half the time. Absent an act of God or other intervening factor, expedited orders have a guaranteed timeline as long as proof approval is received by 2:00 pm ET. If an order is placed after our cut-off time, the first processing day will be the following business day.
The following list of actions will extend the processing time by the noted amount:
1. Custom sizes add a minimum of 2-3 business days*
2. Waiting on Digital proof approval time adds processing time starting from when the proof was sent until you have approved your proof.
3. Printed proof adds 2 business days plus shipping and proof approval time.
4. Graphic design or artwork adjustments adds a minimum of 1 business day. Standard Processing time to receive your first proof for design services varies depending on the type of order, the number of designs, and the complexity of the artwork adjustments).
Below outlines the general standard processing time for Sttark Design services based on order type:
– Artwork Edits: 2 business days
– Artwork Recreations: 3 business days
– Custom Design Services: 5 business days
*Disclaimer: Sttark is not responsible for the die manufacturer’s delays and cannot guarantee processing for custom sizes.
Please note that Sttark is closed on Saturdays, Sundays, and holidays. As a result, these days are not considered when calculating order turnaround time. In addition, processing time does not include shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.
Sttark will not be responsible for shipping-related costs on orders that do not ship by the due date. The remedy for failing to meet a deadline is limited to a refund of any Expedite charges or a credit Expedite on your next order, if applicable.
We ship on our UPS account and on our customers’ UPS accounts. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS.
All labels purchased from Sttark will be delivered on inner cores of 3” in diameter.
We are not in any way responsible for how labels printed by Sttark stick to our customers’ products and we hereby disclaim all liability related to same. It is the Customer’s responsibility to test Sttark’s material on their products. Samples of Sttark’s materials are available free of charge when shipped via standard USPS. International or expedited shipping of samples may incur additional shipping charges. To acquire samples, simply contact a Customer Care Team member at Sttark.
Our products have a pre-application life expectancy of 6 months in a climate-controlled environment; (between 55 °F and 85 °F). After 6 months, we are not responsible for any malfunction of the adhesive on our products.
Our unlaminated materials are resistant to scuffing and scratching but are not scuff or scratch-proof. Since these materials are not impervious to scuff or scratch damage, please select a different material if this is a concern.
It is our wish that you are pleased with every order you receive. Should you have an issue, please reach out to our team; we will make every effort to partner with you on a resolution. All concerns should be registered as soon as possible, but not later than 30 days of receipt of your final printing job. Should your order have a manufacturing error or print defect (as determined by Sttark), we will replace those labels or cartons at no cost to you. If you are unsatisfied with your order for any other reason, we will try to partner with you on a solution anyway.
All materials we create in producing your printed product are the property of Sttark. Although these labels or cartons will not be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product may be used in our marketing campaigns or any national advertising unless we receive written notice that you do not wish to have your products displayed by Sttark.
Refund Policy: All sales are final since we customize each order according to your exact specifications. No refunds are given once Sttark begins working on your order, which means Sttark has received your necessary materials (i.e., digital files and payment) and started work on your order (i.e., your order is in production). However, if we verify that we made an error, we will re-print your order. You must notify us within 30 days from delivery about any defects. To receive the replacement, you must return 100% of the defective order.
In some cases, a partial or full refund may be extended to the customer if no work has been completed by Sttark for a specific order. If you would like to cancel any or part of this order, you should do so by phone or e-mail within 24 hours after you initially place the order. Please note that such a refund would be adjusted to cover any fees charged for proofs or other services associated with that order.
Each order made from Sttark.com is a contract between you and Sttark. Making an order on behalf of a third party does not absolve you of liability to Sttark. As such, any decision by the third party not to accept the particular items produced or cancels the order the third party made with you does not affect your liability to Sttark.
The Sttark Content, including but not limited to the letters and service marks, the Sttark logo and/or name, other Sttark logos, taglines, titles, trade dress, and registered and unregistered services marks or trademarks (collectively, hereinafter referred to as “trademarks”), are protected under United States copyright, trademark and/or other laws, and are the property of Sttark. Unauthorized use of the Sttark content may violate applicable copyright, trademark, intellectual property, and other laws (some of which provide criminal remedies). You may not sell or modify the Sttark content or reproduce, display, distribute, or otherwise use the Sttark content in any way for any public or commercial purpose, including but not restricted to the adaptation of the software, HTML code, or any other code that Sttark creates. You shall not display, disparage, dilute, or taint our trademarks or use any confusingly similar marks or names, or use our trademarks in such a way that would misrepresent or cause confusion as to who the proper owner of such trademarks is.
You hereby agree to indemnify, defend, and hold harmless Sttark and other users, and our and their respective affiliates, officers, directors, members, managers, shareholders, equity owners, employees and agents, from and against any and all costs, damages, expenses, claims, lawsuits or liabilities (including reasonable attorneys’ fees), arising out of or relating to: (a) the use of the Services; (b) any breach by you or your respective affiliates, officers, directors, members, managers, shareholders, equity owners, employees and agents of any representations, warranties, covenants, obligations, or agreements contained in these Terms; (c) the actions of any person gaining access to the Service under credentials assigned to you; (d) the actions of anyone using credentials assigned to you that adversely affects the Service or any information accessed through the Services; and (e) your negligent or willful misconduct. Your indemnification obligations in these Terms are cumulative, and are not intended to, nor do they, limit your indemnification obligations elsewhere in these Terms or at law, even if such obligations arise or are occasioned or triggered by a single assertion, claim, circumstance, action, event or transaction.
ACCESS TO THE SERVICES AND THE INFORMATION CONTAINED ON THE SERVICES IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, AND EXCEPT AS OTHERWISE PROVIDED HEREIN, WE DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE. YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL ACTS OR OMISSIONS TAKEN OR MADE IN RELIANCE ON THE SERVICES OR THE INFORMATION IN THE SERVICES, INCLUDING USE OF SMS MESSAGING FEATURES AND INACCURATE OR INCOMPLETE INFORMATION. IT IS EXPRESSLY AGREED THAT IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUES, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF INFORMATION OR DATA, WHETHER A CLAIM FOR ANY SUCH LIABILITY OR DAMAGES IS PREMISED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF WE HAVE BEEN APPRISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. WE DISCLAIM ANY AND ALL LIABILITY FOR ERRONEOUS TRANSMISSIONS AND LOSS OF SERVICE RESULTING FROM COMMUNICATION FAILURES BY TELECOMMUNICATION SERVICE PROVIDERS OR THE SERVICES. NO STTARK EMPLOYEE OR AGENT IS AUTHORIZED TO MAKE ANY STATEMENT THAT ADDS TO OR AMENDS THE WARRANTIES, CONDITIONS, OR LIMITATIONS CONTAINED IN THESE TERMS.
NOTWITHSTANDING ANYTHING IN THESE TERMS OR IN ANY PURCHASE ORDER TO THE CONTRARY, OUR AGGREGATE LIABILITY, REGARDLESS OF THEORY OF LIABILITY, SHALL BE LIMITED TO THE FEES ACTUALLY PAID BY YOU TO US. IN THE EVENT YOU RECOVER INSURANCE PROCEEDS PURSUANT TO YOUR INSURANCE, SUCH PROCEEDS SHALL CONSTITUTE AN OFFSET AGAINST ANY DAMAGES CLAIMED BY YOU. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT IN THE EVENT ANY REMEDY HEREUNDER IS DETERMINED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, ALL LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES SET FORTH HEREIN SHALL REMAIN IN EFFECT.
WE ARE NOT RESPONSIBLE FOR UNAUTHORIZED ACCESS TO YOUR DATA, FACILITIES OR EQUIPMENT BY PERSONS USING THE SERVICES OR FOR UNAUTHORIZED ACCESS TO, ALTERATION, THEFT, CORRUPTION, LOSS OR DESTRUCTION OF YOUR DATA FILES, PROGRAMS, PROCEDURES, OR INFORMATION THROUGH THE SERVICES, WHETHER BY ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER MEANS. YOU ARE SOLELY RESPONSIBLE FOR VALIDATING THE ACCURACY OF ALL OUTPUT AND REPORTS, AND FOR PROTECTING YOUR DATA AND PROGRAMS FROM LOSS BY IMPLEMENTING APPROPRIATE SECURITY MEASURES. YOU HEREBY WAIVE ANY DAMAGES OCCASIONED BY LOST OR CORRUPT DATA, INCORRECT REPORTS, OR INCORRECT DATA FILES RESULTING FROM PROGRAMMING ERROR, OPERATOR ERROR, EQUIPMENT OR SOFTWARE MALFUNCTION, SECURITY VIOLATIONS, OR THE USE OF THIRD-PARTY SOFTWARE. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY INFORMATION TRANSMITTED OR RECEIVED THROUGH OUR PROVISION OF THE SERVICES.
Any provision of the Terms that shall prove to be invalid, void, or illegal, shall in no way affect, impair, or invalidate any other provision of the Terms. Such other provisions shall remain in full force and effect and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision.
The laws of the State of South Carolina shall govern the performance of these Terms, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Greenville, South Carolina, for all disputes arising out of, or relating to, the Terms and use of this site.
